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We have received our CQC rating...

As part of being regulated by the Care Quality Commission (CQC) , we received a routine inspection of our domiciliary care service which has been registered since 04/03/2022.


This involved looking through our systems and processes, speaking with users of our service and family members as well as observing and speaking with members of the team.


We are thrilled to announce that we have achieved GOOD in all 5 Key lines of enquiries, which cover if we are a Safe, Effective, Caring, Responsive and Well-led service.


You can view the full report HERE





Here's some of our favourite quotes from the feedback which we received during the inspection:


"Yes I would definitely say [Family member] is safe with her carers as she has regular carers that she knows and trusts" and "I have had the same carers for over a year now and we know each other very well… I feel safe and

secure."


"The manager from Unity came to see me very promptly and we discussed the care I

needed…she was very professional…I have made the right choice to use Unity as I felt confident that they would deliver what I required, and I have not been disappointed."


"The carers have worked closely with the rehab team to understand the exercises and other routines that have been put in place to enable his mobility to improve."


"They are on the ball with observations and have the skills and knowledge to recognise when

[Family member] is not well."


"They [Staff] know what I like and dislike, we get on very well…they cannot do enough for me

and bend over backwards to please." Another person said, "[Staff] are like members of my family, so kind, I am very happy."


"The carers are very chatty and will ask [Family member] about the photos on display, encouraging her to remember and talk about family and places where the photos were taken, [Family member] responds well to this" and another said, "The social interaction is very good, I can hear the carers chatting away to my [Family member] and they laugh together."


"They treat me with dignity and respect at all times" and "The carers are wonderful and

so kind and respectful."


"They ask her what she would like to eat and drink and will include her when making meals so that she feels she is still able to do these tasks" and another relative said, "Despite [Family member] being very slow the carers will spend time encouraging him to wash himself and do things for himself instead of taking over, they support his independence, and he is very happy with the care he receives."



We are proud of what we have achieved and we plan to continue to improve the service, including working towards outstanding and following on from the feedback provided on this inspection.


If anyone would like to discuss the inspection report or the care we provide, please contact us on 01243 960123 or email info@unitycarespecialists.co.uk


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Someone will always be at the end of our phone no matter the time as we understand that recruitment and staffing isn’t a 9-5 service.

If you would like to discuss booking our staff, joining our team or have any general enquiries, please fill in our contact form or get in touch via the details below.

Thank you for your enquiry, a member of our team will be in touch within the next 48 hours.
If your enquiry is urgent please phone our office on 01962 391234.

General enquiries:
info@unitycarespecialists.co.uk

Recruitment enquiries:

recruitment@unitycarespecialists.co.uk

Accounts Enquiries:

accounts@unitycarespecialists.co.uk

Telephone:
01962 391234

Telephone:
01243 960123

Telephone:
02382 501234

Winchester office:
5a Scylla Business Park

Winnall Valley Road

Winchester

Hampshire

SO23 0LD

Emsworth office:
 

27 North Street

Emsworth

Hampshire

PO10 7BY

Eastleigh office:
 

67 Leigh Road

Eastleigh

Hampshire

SO50 9DF

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Registered Office: Suite 7 Wessex House, St Leonards Road, Bournemouth, Dorset, BH8 8QS

CQC Registered Office: 27 North Street, Emsworth, Hampshire, PO10 7BY

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