As part of being regulated by the Care Quality Commission (CQC) , we received a routine inspection of our domiciliary care service which has been registered since 04/03/2022.
This involved looking through our systems and processes, speaking with users of our service and family members as well as observing and speaking with members of the team.
We are thrilled to announce that we have achieved GOOD in all 5 Key lines of enquiries, which cover if we are a Safe, Effective, Caring, Responsive and Well-led service.
You can view the full report HERE
Here's some of our favourite quotes from the feedback which we received during the inspection:
"Yes I would definitely say [Family member] is safe with her carers as she has regular carers that she knows and trusts" and "I have had the same carers for over a year now and we know each other very well… I feel safe and
secure."
"The manager from Unity came to see me very promptly and we discussed the care I
needed…she was very professional…I have made the right choice to use Unity as I felt confident that they would deliver what I required, and I have not been disappointed."
"The carers have worked closely with the rehab team to understand the exercises and other routines that have been put in place to enable his mobility to improve."
"They are on the ball with observations and have the skills and knowledge to recognise when
[Family member] is not well."
"They [Staff] know what I like and dislike, we get on very well…they cannot do enough for me
and bend over backwards to please." Another person said, "[Staff] are like members of my family, so kind, I am very happy."
"The carers are very chatty and will ask [Family member] about the photos on display, encouraging her to remember and talk about family and places where the photos were taken, [Family member] responds well to this" and another said, "The social interaction is very good, I can hear the carers chatting away to my [Family member] and they laugh together."
"They treat me with dignity and respect at all times" and "The carers are wonderful and
so kind and respectful."
"They ask her what she would like to eat and drink and will include her when making meals so that she feels she is still able to do these tasks" and another relative said, "Despite [Family member] being very slow the carers will spend time encouraging him to wash himself and do things for himself instead of taking over, they support his independence, and he is very happy with the care he receives."
We are proud of what we have achieved and we plan to continue to improve the service, including working towards outstanding and following on from the feedback provided on this inspection.
If anyone would like to discuss the inspection report or the care we provide, please contact us on 01243 960123 or email info@unitycarespecialists.co.uk
Comments